At SOPHIALUV, we accept returns for purchases made through www.Sophialuv.com only. We accept returns of wrongly delivered or/and defective full-priced item(s) only. All sale items are non-exchangable.
For all returns & exchanges, please kindly drop us an email at firstname.lastname@example.org with the invoice number stated, before mailing the item(s) back to us. Please note that returns and exchanges can only be made within 10 working days upon purchase. Snapshots of the defects or wrong item(s) should be attached to the email for verification.
Customers shall bear full responsibility in making sure items mailed back are packed securely and sealed properly. SOPHIALUV will not bear any responsibility for lost return mails. All returns should be in the following condition: with tags intact, unworn, unwashed, unaltered and purchased directly from us.